Frequently Asked Questions
Everything you need to know about our premium loose-leaf tea experience.
How should I store my loose-leaf tea to maintain freshness?
To preserve the delicate flavors and aromas, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our airtight, light-blocking tins.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, and you will receive a tracking number as soon as your tea leaves our warehouse.
Are your tea leaves organic and ethically sourced?
Yes, we prioritize sourcing from sustainable tea gardens that practice organic farming. We work directly with growers to ensure fair wages and high-quality environmental standards for every harvest.
Can I return tea products if I am not satisfied?
Because tea is a perishable food item, we cannot accept returns on opened packages. However, if there is an issue with your order or damage during transit, please contact us within 14 days for a replacement or store credit.
Do you offer wholesale opportunities for cafes or restaurants?
Absolutely. We provide bulk pricing and custom blending services for hospitality partners. Please visit our Wholesale page or contact our sales team to receive our current catalog and pricing tiers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.